Book Kenya Airways flights with TravelPodium

Why Book Kenya Airways Flights With Travelpodium?

• You can book for many destinations around Africa and also Europe, the Middle East, and other destinations.
• You get competitive fares, certain payment methods and flexible booking options when you book with us.
• You also get other services, such as flight updates in real-time, easy cancellations and customer support available round the clock.

How to Book Kenya Airways Flights?

• Go to the TravelPodium home page.
• Input your dates of travel, passengers, departure city and destination.
• Search the name of the flight online to get the flight.
• Check the flight schedules and specifications, and compare them with your requirements and select the one that suits your requirements. 
• Select a flight that will fit within your time and cost.
• Provide details to make a payment and book it. You will be sent a ticket via e-mail with a confirmation.

Need help? Our customer care department operates 24/7, and they can assist you in selecting seats, check-in, special requests, and changing Kenya Airways bookings

Manage Your Kenya Airways Booking 

We make Kenya Airways manage bookings an easy and convenient process, either in case of a change of plans or additional services.

• You can easily re-book your flight time or date with a few clicks.
• Simple update of passenger information.
• Include special meals, additional luggage or other travelling options.
• Complete your contact details with an email address to get boarding alerts and flight notifications.

Seat Selection & Upgrades

Select a Seat

• You can select your seat while booking your tickets..
• Manage Your Booking: You can change your seat or upgrade anytime from the website or mobile application.
• Online Check-In: This also allows you to select seats during online check-in, which opens 24 hours before departure, but not always.

Complimentary Seats

• Complimentary to Kenya Airways Business Class passengers, Premium Economy ticket, and infant passengers travelling with an adult.
• Special needs passengers or those with babies and children can also book seats without any additional fee.

Options for Paid Seats

• Standard Seat: All over the cabin; aisle, middle or window.
• Preferred Seat: Economy first front rows to board and deplane faster.
• Extra Legroom: Exit row seats that are more comfortable.
• Economy Comfort: Greater comfort in economy seats.

Upgrade Choices

• At the Airport: Upgrade to a superior category by paying the difference in the fare, or buy a last-minute upgrade at the Kenya Airways check-in stage.
• Online: Click on Manage My Booking to upgrade to Business Class upon purchasing.
• Upgrade to Business Class: Miles: Flying Blue members have the option to upgrade to Business Class on selected economy fares with the use of miles.

In order to book a seat, upgrade,  call us now and transform the travel process into a smooth experience.

Flight Change Policy

• Online Changes: Change the date, time or the number of passengers online through the Manage My Booking section on the website or mobile application.
• Eligibility: Changing my booking option will be available in case your ticket permits making changes. There might be change fees and fare differences depending on the type of ticket.

Refunds and Cancellations:

• Anytime Cancellation: You would be able to cancel your ticket through Manage My Booking. The eligibility of the refund is based on the type of fare; not all fares are refundable, and some can be subject to penalties.
• Refunds: These refunds are processed back to the initial mode of payment. The unused portions of the fare that are refundable based on the terms and conditions of the ticket may also be refunded.
• Vouchers: You can get a travel voucher to be used in future in case you bought a Flexible Ticket or fulfil certain conditions that are mentioned. The vouchers can also be redeemed, verified or pooled online.

To change flights, cancel or seek a refund, call us today and make your travel management easy and stress-free.

Flight Cancellation Policy

The flight cancellation policy varies according to the fare regulations and ticket terms of your booking.

Free Cancellation Window:

• You can cancel without any charges within 24 hours after purchasing, in case you book over 7 days.
• Refundable fares will enable you to cancel and be reimbursed to your initial amount of payment.
• Non-refundable or discounted fares do not normally attract a refund, although taxes or partial credits unused can be refunded in terms of travel vouchers.

Voluntary Cancellations:

• An opportunity to cancel might not happen after 24 hours, and cancellation or no-show fees might be applied based on your fare.
• Flexible Tickets bought at the time of booking can be changed or refunded once you have a free change or voucher.

Involuntary Cancellations:

• In case Kenya Airways may cancel your flight, you can either rebook on a subsequent service or you may be refunded.
• The UK/EU regulations entitle the passengers to compensation (up to 600) in case of cancellations that happen before the year ends (14 days to the date of departure), unless an alternative flight has been provided or the cancellation can be attributed to extraordinary circumstances such as weather or strikes.

How to Cancel:

• Online: via the website or app, under the section of manage my booking.
• Call: Customer Care or a travel agent.
• Refund Request form: You need to fill out the Kenya Airways online ticket form using the booking confirmation to get refunds.

Refund Timeline:

• Depending on your fare terms and the bank used, eligible refunds are sent to the original method of payment in 7-10 business days.
• The travel vouchers will be promptly issued and redeemed for future flights.

Baggage Policies

Cabin baggage 

• Economy Class: one piece (55 × 40 × 25cm, up to 10kg) and a personal item (40x 30x 15cm).
• Premium Economy: one bag (55 x40x25cm, with max weight of 10kg) and a personal item.
• Business Class: two cabin bags (55 × 40 × 25cm all, combined weight not exceeding 14 kg) and a personal item.

Checked luggage

• Economy: single bag, with a maximum weight of 23kg (depends on fare).
• Premium Economy: two pieces, maximum 23kg.
• Business: 2-3 items, with a weight of no more than 23kg, according to the route.

Check-In Options

Online Check-In

• It can be accessed through the mobile app or the website.
• 30 hours before departure and an hour before domestic flights or two hours before international flights.

Self-Service Kiosks

• It can be checked in at a lot of airports independently.
• No staff-assisted printing of boarding passes and baggage tags.

At the Airport:

• The majority of the airports are provided with self-service kiosks and check-in desks. Check-in can be done up to 4 hr before a long-haul flight, or 2 hours before a short or medium-haul flight.

Kenya Airways Unaccompanied Minor (UMNR) Policy

An Unaccompanied Minor (UM) facility is also a compulsory requirement for children travelling without parents between the ages of 5-14 years old. 

• Compulsory Service: Children between 5 and 14 years should receive the use of the UM service.
• Optional Service: The service may be requested by children between the ages of 15 and 17 years.
• Children below 5 are not allowed to travel alone.

Fees and Notes:

• Mandatory Fee: This is applicable to children between 5-14 years.
• Optional Fee: Can be applied to children aged 15-17 in case the service is requested.

Booking:

• The UM service has to be reserved for purchasing the ticket.
• In case of connecting with partner airlines, observe their rules of UM.

Kenya Airways Popular Routes

• Nairobi – Masai Mara
• Nairobi – Mombasa
• Nairobi – Zanzibar
• Nairobi – Kilimanjaro
• Nairobi – Seychelles
• Nairobi – Mauritius
• Nairobi – Victoria Falls