Azul Linhas Aéreas Brasileiras S/A

Why Book Azul Airlines Flights With TravelPodium?

You can book your flights easily, fast and securely with us.

• The airlines have an immense network not only in Brazil, but also in other regions, linking large cities.
• You will see competitive prices, flexible terms, and effective payment systems on our website, which makes organising travels easier.
• We also provide other incentives such as flight trackers in real time, easy cancellation, and 24/7 customer service, which makes the process smooth at all stages.

How to Book Azul Airlines Flights?

• Go to the home page of TravelPodium.
• Select your dates of travel, the number of passengers, your home city and your destination.
• The flight search tool will present all the flights on the route.
• Compare prices and times and choose the one that suits your plans and budget.
• Then add the payment details and complete the reservation. Your e-ticket and confirmation will be sent via e-mail.

Need help? The 24/7 customer care service is based in the office and is available to book the seats, check in, make requests or change the bookings.

Manage Your Azul Airlines Booking With TravelPodium

Travelling with the airlines is made easy and convenient, be it planning adjustments or additional services.

• Flight date and time can be changed in a few clicks.
• An easy and safe way to enter passenger information.
• Book into priority boarding or to an additional comfort where possible.
• Add baggage, select your seat, or order special services.
• Please provide your contact and email to make sure we keep you updated on Azul Airlines check-in, boarding and flight changes.

Seat Selection & Upgrades

• Select a Seat: When booking your Azul Brazilian Airlines flight, you select a seat.
• Manage Your Booking: On the app or the website, you are able to select or reserve your seat anytime.
• Online Check-In: It is also possible to book or reserve seats online during the check-in, and you may have fewer options.

Complimentary Seats

• Business Class passengers are offered a free choice of a seat. 
• A few Economy seats even allow you to choose a seat free of charge.
• Individuals with special needs or carrying babies will be able to select their seats of choice.

Options for Paid Seats

• Standard Seat: Window, middle, or aisle seat in any part of the cabin.
• Premium Seat: Economy front row seats, so boarding and leaving are faster.
• Extra Legroom: Larger seats with larger legroom (typically exit rows).
• Other Alternatives: You can get two-seat or quiet spots, depending on which plane you are on.
• Fees: The prices of selecting seats vary according to the type of seat, route and seasons.

Upgrade Choices

• The airlines provide easy upgrading with Azul Airlines business class, either through Upgrade with Points or Buy Now.
• The airlines will notify you that your upgrade has been confirmed, and it will normally happen within 24 hours before your departure.

You need to change your flight, reserve a seat or upgrade? Call us now and make your trip hassle-free and stress-free!

Flight Change Policy

Online Changes

You can make a change, whether it is your flight, date or travellers, at Manage Your Booking on the website or app.

Eligibility:

When your ticket allows you to change, you will find Change My Booking. A change fee and fare difference may be required.

Refunds and Cancellations

• Anytime Cancellation: You can cancel your reservation via the internet. 
• Refunds: A refund will be processed to the point of payment. It can be in the form of taxes, balances of fares or unexpired sections of the ticket.
• Credits: Or you can select Credits, which you can use on future trips with no additional refund fee.

Schedule Changes:

• Domestic (30-day flexibility): Within 3 days, you can change to any flight as long as it is within 30 minutes of the scheduled flight at no charge.
• International: In case a flight is changed within 1 hour or more, you will be able to reserve another flight within 3 days before or after the date.

It is easy and quick to change or cancel flights and receive refunds, and take control of your trip by contacting us now.

Flight Cancellation Policy

Free Cancellation for 24 Hours

When you purchase a ticket at least a week before the flight, you can cancel it without charge within 24 hours of booking.

Non-Refundable and Refundable Tickets.

• The refundability will depend on the nature of the fare.
• Changeable and refundable fares are available, and the money will be returned to the card you were using.
• Promo or discount fares typically do not allow a refund, but the balance or part of the tax could be refunded in the form of Credits or travel vouchers.

Voluntary Cancellations

• Cancellation within 24 hours, cancellation fee or no-show fee might apply based on your fare.
• Flexible Azul Airlines tickets can be changed once or requested to receive the remaining value in credits that are valid one year after purchase of the ticket.

Involuntary Cancellations

• In case the airlines cancels your flight, you should demand to be rebooked in the subsequent flight, or get a full refund.
• The airlines will assist you to be rebooked on a new flight at no additional fee or compensate you in line with passenger protection guidelines.

How to Cancel

• On the Internet: visit the website or open the application, and select the option of Manage Your Booking or My Trips.
• At the airport, Azul Airlines changes flights, and cancellations can be requested at counters.
• Customer Service: To make special requests, such as swapping a seat with one of the group or last-minute cancellations, call customer care.

Refund Timeline

• In case of refund, money will be refunded to your original card within 7 to 10 days, depending on your bank and the type of fare.
• It can take a maximum of 72 hours before Credits are reflected, and they last 1 year after the purchase date.

Baggage Policies

Cabin Baggage

• Economy: 1 personal item (handbag, laptop bag) that will be under the seat and 1 cabin bag with max dimensions of 55 x35 x25 cm and a weight of 10 kgs.
• Business: up to 2 carry-on bags with 55x35x25cm dimensions, weight not exceeding 10kg and one personal item.

Checked Luggage

• Economy Basic: Luggageless.
• Economy Value: 1 checked bag to 23kg. The total length of the bag + width and height should not be more than 158cm.
• Business: 1-2 checked bags; the baggage must not exceed 20-32kg based on the fare charge.
• Regional Limits: Flights within Brazil and to the Americas, the overall weight of the checked baggage is not allowed to be more than 45 kg. The weight per bag is limited to 32kg in case of a book azul flight to Europe.

Check-In Options

Online & Mobile Options

• It is very easy to check in through the website or through the mobile application.
• Check-in opens 72 hours before flight and closes 1 hour before departure on most Azul flights.
• A digital boarding pass can be downloaded, printed or saved so that you can travel paperlessly.
• When booking online or on the application, you have an option to select the seats, add luggage or purchase other optional services.

At the Airport

• The airlines have personnel-managed counters and self-service machines in every major airport.
• Be on time. Counters tend to shut down 60 minutes before domestic flights and 90 minutes before international flights. In case you have baggage, before it closes, you can leave it at the counter.

Unaccompanied Minor (UMNR) Policy

Age Requirements

• Children 0-11 years old should travel accompanied by an adult 18 years or above. The Unaccompanied Minor service at the airlines does not exist on international flights. 
• Children aged 12 years-17 years: Minors older than 12 years are allowed to fly internationally on their own, though with the necessary travel documents and the permission of their parents.

How to Book

• At the time of making a booking, inform the airline that a minor is a solo traveller.
• You need to carry the necessary paperwork: a copy of the extrajudicial travel authorisation signed by two parents or guardians, a valid passport, a return ticket, and a Yellow Fever vaccination certificate.
• In case the flight is a connection with another company, look through the Unaccompanied Minor Policy of each company.

Services

• Ground Assistance: The parent or guardian will be required to accompany the minor until the flight departs at the airport, as well as be prepared to assist in case of flight cancellation.
• Onboard Travel: Airlines Azul does not provide any special onboard services to unaccompanied minors in international flights; the minor has to be capable of coping with the journey independently.
• Arrival Procedures: The parent or a guardian who will get the minor must be named in advance and be prepared to take the receiving of the child upon landing of the aircraft.

Popular Routes

• Rio de Janeiro (GIG/SDU) – São Paulo (CGH/VCP)
• Belo Horizonte (CNF) – São Paulo (CGH/VCP)
• Porto Alegre (POA) – São Paulo (GRU/VCP)
• Recife (REC) – São Paulo (VCP/GRU)
• Brasília (BSB) – São Paulo (CGH/VCP)
• Salvador (SSA) – São Paulo (GRU/VCP)